A Security Code has been sent to your at


To complete the URGS Hardship application form sign in using your surname, bill account number and URGS submission number. Once signed in click on complete the online application form.

Contact your utility retailer if you require assistance in completing the online URGS application form.

For any other assistance relating to your hardship application contact DHHS hardship team either via email: urgis.applications@dhhs.vic.gov.au or via the Victorian Concessions Information Line on 1800 658 521 during Monday to Friday between 9am and 5 pm.

For more information on Utility Relief Grant Scheme please visit https://services.dhhs.vic.gov.au/utility-relief-grant-scheme and refer to this fact sheet.